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For pregnancy centers, Love INC, and ministries One place for
One place for
the whole mission.
Pregnancy centers, Love INC affiliates, and ministries run client care, communication, giving, events, and reporting on one database. Your team enters it once, and everyone works from the same record.
31
2S
HVHope Valley Pregnancy Center
Good morning, Sarah.
3 unread in Inbox4 appointments today
Announcements
Manage announcements
- Fall Banquet volunteers needed
Today
Open calendar
- 10:30 AMJasmine Ortiz
- 11:15 AMSofia Ramirez
- 12:00 PMGabriela Flores
- 3:00 PMIsabel Moreno
Inbox
Open inbox
- 3 assigned conversations waiting
Tasks
Add taskShow all
- TodayApprove volunteer schedule for next month
- Wed, Oct 7Thank-you note to the Hartwell family for their banquet table
Recent activity
- Just nowCoolPay recorded a contribution: $75.00 · One-time · General FundKessler, Linda
- 9:48 AMSarah created a note: Confirmed the parenting class scheduleFlores, Gabriela
Platform
How your center runs. From the first booking to the board report, every step happens in one system.
Every booking lands on one schedule. Call centers and online booking put appointments straight onto your calendar, and her intake forms are finished on her phone before she walks in.
Her visit, from the lobby to a signed chart. The Visit Board shows who is waiting and who is with an advocate. Charts move from completed, to director review, to signed and locked.
Chart approvals and field locking are on Premium.
Every text lands next to her record. Texts arrive in one team inbox, linked to the right person. Assign a teammate and reply from your center’s number, and everyone can see the thread.
Every gift and every guest, on the donor record. A CoolPay gift posts to the donor record and the receipt goes out. At the banquet, tickets, seating, check-in, and sponsorships land on the same records.
Fundraising Events is included in Premium.
Ask a question. Get a list you can act on. Build a segment like “gave last year, not this year”, see who is in it, chart it, and email them without exporting a thing.
Behind every record is a person.
A young mom deciding what comes next. A volunteer unloading supplies on a Tuesday. A donor who gives every month. CoolFocus keeps the paperwork out of the way so your team can be with them.
Photo: Tako Tsiklauri, Pexels
One database
One record. Entered once. Linda’s gifts, her banquet table, her volunteer hours, and the emails she opens all build the same record, so nobody keys anything in twice.
CoolPayOnline givingDonorsLettersEventsSpring BanquetVolunteersShiftsEmailNewsletters
21
2S
EmailPrint
Actions Create LK
Linda Kessler#2087
DonorVolunteer Contact
(319) 555-0177
Mobile · Prefers email
linda.kessler@example.org
Personal
OverviewActivityRelationshipsContributions61In-Kinds0Active Pledges0Details
Highlights
YTD Giving
$675
LTD Giving
$3,415
Last Gift
$75
Oct 5, 2026
First Gift
$25
Mar 3, 2019
Avg Gift
$56
# Gifts
61
Recent Activity
- Opened “Your banquet table is set”
- Baby boutique shift · 3 hrs recorded by staff
- Spring Banquet · 2 tickets · Table 7 host
- Thank-you letter merged and printed
- $75.00 · Contribution · CoolPay · General FundReceipted
Security
Built for PHI. Safeguards built into the product for the most sensitive information anyone will share, and a Business Associate Agreement you can sign in the app.
Full audit trails
Record trail, staff access log, security event log, and delete history.
User-group permissions
Control what each group of staff and volunteers can view, create, update, and delete.
- Premium
Record-level access controls
Restrict specific records to the people who need them.
- Premium
Field locking & chart approvals
Lock charted fields, require multi-staff approvals, and keep sign-off history.
IP-based login restrictions
Limit sign-in to your center’s approved networks.
Required multi-factor authentication
Require MFA for everyone in your organization.
- Plus and up
Secure client portal messaging
Exchange PHI with clients through the portal instead of plain text.
Encrypted at rest
Your database is encrypted at rest with Azure SQL Transparent Data Encryption.
Business Associate Agreement
Sign and download your BAA in the app under Settings → Legal & Compliance.
Integrations All integrations
Integrates with the national call centers. Partner bookings land on your CoolFocus calendar, so nobody retypes them from an email.
- OptionLine
- Options United
- Infinite Worth
- HopeSync: Clara AI
- Olive & Chloe by Choose Life Marketing
- LifeLead
Included on every pregnancy center plan, Core and up.
Also connects withQuickBooks OnlineBrightCourse
Solutions
Built for the people doing the work. Pregnancy centers, Love INC affiliates, and ministries each get CoolFocus set up for the way they serve.
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Pregnancy centers
Visits, charting, and client care built for PHI, with the national call centers booking into your schedule.
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Love INC
Clearinghouse intake, church partners, and the people you serve together in one place.
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Nonprofits & ministries
Donors, giving, volunteers, and events on one database your whole team shares.
Who we are
Built by people who’ve spent their careers serving ministries. Independent, founder-led, and still building alongside the centers who use it every day.
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Mike Frederick
President
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Jonathan Marbutt
VP, Product
25+
years serving ministries. Mike helped build the first version of CoolFocus.
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“You never make us feel stupid for not being able to figure something out. Your instructions are always concise and easy to understand! WE LOVE WAYCOOL AND COOLFOCUS!”
Ginger · California -
“Having support people to talk to via Zoom, text messaging, or email is AMAZING! Your response time is usually within seconds or minutes of me reaching out with a question or concern.”
Andrea · Hastings, MN -
“You are the best support group I have worked with — and I am not young — I've worked with a LOT of them!”
Lori · Ohio
What’s new
Better every week. CoolFocus keeps improving, and every update is posted in What’s new.
View allSep 19, 2026
The Scheduler Report is back & other scheduler improvements
Read updateSep 6, 2026
Find your top donors without building a report
Read updateAug 20, 2026
A New Home for Your Day in CoolFocus
Read updateJul 26, 2026
Introducing CoolPay Hub — more visibility and control over recurring gifts
Read update
Run the whole mission on one record.
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