For pregnancy centers

A day at Hope Valley, on one record.

Call-center bookings, forms on her phone, the Visit Board, charts and physician sign-off, texting, donors, and the board report. One system built for PHI, from the first booking to the last thank-you.

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Her day

From the first booking to the board report. Follow one appointment through Hope Valley. Every step happens in CoolFocus, on the same record.

Her appointment books itself. OptionLine, Infinite Worth, and your online booking page all put appointments on your CoolFocus calendar, marked with where they came from. Nobody retypes an email.

Call-center partners are on every pregnancy center plan. Online self-booking is on Plus and up.
A mother kissing her baby’s cheek
Why it matters

Less paperwork. More time with her. When the paperwork takes care of itself, your team gets its attention back for the moms and families you serve.

Security

Built for PHI. HIPAA safeguards built into the product, and a Business Associate Agreement you can sign in the app.

Read about security

  • Full audit trails

    Record trail, staff access log, security event log, and delete history.

  • User-group permissions

    Control what each group of staff and volunteers can view, create, update, and delete.

  • Premium

    Record-level access controls

    Restrict specific records to the people who need them.

  • Premium

    Field locking & chart approvals

    Lock charted fields, require multi-staff approvals, and keep sign-off history.

  • IP-based login restrictions

    Limit sign-in to your center’s approved networks.

  • Required multi-factor authentication

    Require MFA for everyone in your organization.

  • Plus and up

    Secure client portal messaging

    Exchange PHI with clients through the portal instead of plain text.

  • Encrypted at rest

    Your database is encrypted at rest with Azure SQL Transparent Data Encryption.

  • Business Associate Agreement

    Sign and download your BAA in the app under Settings → Legal & Compliance.

Integrations

The national call centers book straight in. Partner bookings land on your CoolFocus calendar on every pregnancy center plan, Core and up.

All integrations
  • OptionLine OptionLine National call center (Heartbeat International). Two-way: your availability goes out to the call centers, and the appointments they book land in your CoolFocus schedule.
  • Options United Options United Call center that books referrals into your open appointment slots, straight into your CoolFocus schedule.
  • Infinite Worth Infinite Worth Call center that books through your hosted CoolFocus scheduling link; each appointment arrives marked Infinite Worth.
  • American Pregnancy Association American Pregnancy Association National call center that CoolFocus registers centers with, so its helpline can refer clients to you.
  • HopeSync: Clara AI HopeSync: Clara AI Appointments Clara AI books for your center arrive in your CoolFocus schedule.
  • Olive & Chloe by Choose Life Marketing Olive & Chloe by Choose Life Marketing The Olive & Chloe chat widget sends new client details and appointment requests into CoolFocus.
  • LifeLead LifeLead Leads captured by LifeLead become booked appointments on your CoolFocus calendar.
Donors & events

Donors and the banquet, on the same records. Linda checks in at the Spring Banquet, her table fills, and her tickets land on her donor record with the deductible amount worked out. No second system for the biggest night of the year.

Fundraising Events is included in Premium. Ticket sales run through CoolPay.

What pregnancy centers say

“You never make us feel stupid for not being able to figure something out. Your instructions are always concise and easy to understand! WE LOVE WAYCOOL AND COOLFOCUS!”
Ginger · Pregnancy center · California
  • “Having support people to talk to via Zoom, text messaging, or email is AMAZING! Your response time is usually within seconds or minutes of me reaching out with a question or concern.”
    Andrea · Hastings, MN
  • “Thanks for all you guys do! You're always so helpful and quick to respond, and we appreciate y'all and the help you provide our centers.”
    Gretta · Cullman, AL
Pricing

Simple, public pricing. Unlimited users on every plan, and the call-center partners are included from Core. Pick the plan that fits today and change it as you grow.

Compare every feature

  • Core

    $99 / month

    • Client care, charting, and Doc Alert physician sign-off
    • English and Spanish forms and consents
    • OptionLine and the national call centers
    • Donors, CoolPay giving, and volunteers
    Sign Up for Core

  • Plus

    Most popular

    $149 / month

    • Everything in Core
    • Two-way texting and the team Inbox
    • Online self-booking and automatic reminders
    • Secure client portal and class attendance
    Sign Up for Plus

  • Premium

    $299 / month

    • Everything in Plus
    • Fundraising Events and ticketing
    • Field locking and multi-staff chart approvals
    • Record-level security and custom chart templates
    Sign Up for Premium
FAQ

Questions from center directors. Straight answers about privacy, partners, and the day-to-day.

  • How does CoolFocus protect client information?

    CoolFocus is built for PHI. Your database is encrypted at rest, and every plan includes user-group permissions, full audit trails, IP-based login restrictions, and organization-wide multi-factor authentication. Premium adds record-level access controls, field locking, and multi-staff chart approvals. You can sign and download a Business Associate Agreement in the app under Settings → Legal & Compliance.

  • Which call centers book into CoolFocus?

    OptionLine is two-way: your availability goes out to the national call centers and the appointments they book come straight in. Options United, Infinite Worth, HopeSync: Clara AI, Olive & Chloe by Choose Life Marketing, and LifeLead bookings land in your schedule too. All of them are included on every pregnancy center plan.

  • Do we still need a separate scheduling tool?

    No. Scheduling is built in on every plan. Plus and up add online self-booking with your own booking questions, automatic reminders, and staff availability.

  • How does physician review work?

    Staff send a chart to Doc Alert. It waits in the reviewer’s Approvals queue, where the medical director can sign it, return it with notes, or deny it, from a computer or a phone. Every plan includes Doc Alert. Premium adds field locking and approvals that need more than one reviewer.

  • Can we report Lives Saved and gospel conversations to our board?

    Yes. Location Statistics counts clients and visits, pregnancy tests, ultrasounds, at-risk clients, changed minds, and gospel conversations for any date range, and the Lives Saved report lists the changed-mind cases behind the number. Both print for a board meeting.

  • Can our clients fill out forms in Spanish?

    Yes. On every plan, she can complete your intake forms and sign your consents in English or Spanish on her own phone before she arrives.

Give your team the whole day back.

Sign up in a few minutes. Our team is a message away by chat, phone, or email while you get set up.

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